Client Charter

 No Interest Loan Scheme

This Client Charter provides an outline of the level of service individuals can expect when getting a NILS loan through a local community provider.


What you can expect from us:

  1. Your loan application will be processed as soon as possible. 

  2. You will be treated fairly and with respect.

  3. You will receive services in a fair and supportive way.

  4. We will explain the loan process in simple terms.

  5. You will be informed about how your personal information is used.

  6. We respect your privacy, your name and personal information will be kept private.

  7. We will refer you to financial counselling if you need further support. 

  8. We will work with you if you experience hardship and have difficulties repaying the loan.

How you can assist us:

  1. Be honest to help us understand your needs so that we can give you the best possible service.

  2. Tell us if your personal details change in a timely way so that we can contact you when we need to.

  3. Tell us how we are doing and give us feedback on our service.

  4. Act in a manner that respects our employees and volunteers.

  5. Make sure the information you provide us is correct.

  6. Make regular repayments on your loan as per your agreement.

  7. Contact us if you get into financial difficulty and work with us to make suitable arrangements.

  8. Spread the word about NILS, so that more people know about safe, fair and affordable finance.